Website FAQs

How do I contact InterstateArms by phone, fax, and email?
  • You can call us at 800-243-3006 or send an email to sales@interstatearms.com
What are the business hours at InterstateArms?
  • 8:30 to 5:30 M-F
What forms do I need to fill out to set up an account with InterstateArms?
  • You will be sent a new Registration Form, Credit Application and instruction requiring other business documentations such as your FFL, Resale Tax Exemption Form and others.
Why do I have need to submit a state sales tax form?
  • InterstateArms is a division of Witmer Public Safety Group a “Wholesale” firearms company, selling only to licensed firearms dealers. InterstateArms is not set up to collect or remit state sales taxes. Each FFL Dealer is required to provide a state sales tax form confirming they will be charging appropriate sales tax at the point of sale.
Where is InterstateArms corporate office located?
  • Our Cooperate Office is located at 101 Independence Way, Coatesville, PA 19320
  • Our Warehouse, returns, and fulfillment is located at 104 Independence Way, Coatesville, PA 19320
What is the InterstateArms shipping policy?
  • FREIGHT:
    - Free Freight for orders meeting or exceeding $500.
    - $18.50 competitive flat rate shipping charge for orders under $500.
    - Actual shipping charge is added to orders under $800.
    - Alaska, Puerto Rico, and Hawaii customers please contact your sales rep for shipping rates.
  • HANDLING FEES:
    - Based on sales history either a $4.99 or $9.99 handling fee will be applied after order entry
What are my credit term options when I begin doing business with InterstateArms?
  • Open account - Net 30 days (CREDIT APPLICATION required)
  • ACH - (ACH FORM, voided check and CREDIT APPLICATION required)
  • COD company check (CREDIT APPLICATION required)
  • COD cash or money order
  • MASTERCARD / VISA / AMEX / DISCOVER accepted
How do I make an ACH payment?
  • Contact your Sales Account Manager
How do I return a defective item to InterstateArms?
  • All claims of receiving a damaged or defect item must be made within 24 hours of receiving said item. Contact your Sales Account Manager to request an RMA
What does “Allocated” mean when it appears next to an item number on InterstateArms website?
  • An allocated item is one where the demand for it far out steps the supply of an item, therefore enabling InterstateArms to sell all receipts of the item in less than a week and many times in a matter of hours. This item would be unavailable to order online and you should reach out and contact your Sales Account Manager
May I pick up my order at the 104 Independence Way location?
  • Yes, a Dealer may request a “Dealer Pick Up” with your Sales Account Manager